Thank You Emergency Dispatchers!!

D668-2(Photo Credit:

Personally, I went into a career in dispatching to help people. I do not do it for the applause, nor the recognition. However, it is nice to have some of each now and again!

This April 10-16, 2016, is the “National Public Safety Telecommunicators Week”. This second full week of April is set aside each year, to recognize and honor our Dispatchers across the country (U.S. & Canada). So, it is with profound pride that I say “THANK YOU” for all the work that is being done in all 911 centers. Whether, you dispatch for all three services or just one, for a small agency & have only dispatch partner, or in a large center with numerous partners on the floor, you are appreciated!!!

Without naming my agency or center (as you know who you are), I would especially like to thank my coworkers and our management team! I personally think that I work with the best in the business (I am a little bit biased though)!! The professionalism that is shown on a daily basis is amazing, not to mention the teamwork here. Our management is also very supportive of our team, ensuring not only open communication, but they are also concerned with our mental well being.

I encourage all of our Police officers, Medics & Firefighters to make a visit to your comm. center to show the dispatchers your appreciation. We are all one big family that does “battle” together in some of the most stressful situations. Don’t forget the Thin Gold Line, “The Golden Glue that holds it all together”!

Thin Gold Line

(Photo Credit: Families of the RCMP for PTSD Awareness)

APCO International National Public Safety Telecommunicator’s Week


Forgot the Chocolates


One Valentine’s day, around 0130 hrs, I took a call from a female reporting that an unknown male was knocking on her door. As I was gathering info, the male had walked away. So, I continued with my questions and asked for a description & a direction of travel. The caller proceeded to tell me that the subject had stopped at the doghouse, and I thought she said “sleeping ON it”. At first, all I could think of was Snoopy and how he would sleep on the peak of his doghouse. I then asked her to confirm and she actually said “sleeping IN it”. I finished with the info, trying my hardest not to laugh and sent it to the dispatcher.

The dispatcher that it went to was one of our newer trainees, that had recently finished her coaching. Of course, she started to giggle when she read the file. As I listened to her attempting to dispatch, she had to keep pausing. Finally she got out the dispatch, let go of the channel and started to laugh. This of course caught the attention of the rest of our partners in the room.

After the laughing had subsided some, we asked her to play back the recording of the dispatch. Listening to it, we understood why she had such a difficult time getting it out. After the initial, “Caller is reporting an unknown intox male at her door, now sleeping in the doghouse”, nearly all of the officers chimed in with some answer or another. It started with “Oh, this is gonna be good”, to various other responses including, “Dispatch, did you say sleeping IN the dog house?” and finished with another saying “Well, it is Valentine’s Day, maybe he forgot the chocolates”

This call completely made our night, and we all had a good laugh. In fact this call made our whole set!

Dispatch Monkey